Nov 25, 2019 | AI in Business
In today’s world, the majority of businesses have some sort of an e-shop or are e-commerce oriented (meaning: good portion of business can be done online). However, what if your Customer has an issue, and she/he needs to contact the Support, and it is outside of your...
Oct 28, 2019 | AI in Business
As you may already know, the amount of data that we create, and store, as human beings has been growing immensely in the last few years. We start having more and more devices that can create, send, store and save data – we can just look at our mobile phones, and how...
Aug 21, 2019 | AI in Business
One of the key-metrics in every business that defines success is SLA, or – Service Level Agreements. Metrics, or values that SLA defines are based off of the business it supports, and it may be anything that is needed: sales volume, number of calls, chats, number of...
