Introduction to Chatbots and Their Business Value

Introduction to Chatbots and Their Business Value

In today’s world, the majority of businesses have some sort of an e-shop or are e-commerce oriented (meaning: good portion of business can be done online). However, what if your Customer has an issue, and she/he needs to contact the Support, and it is outside of your...
Business Value of Artificial Intelligence

Business Value of Artificial Intelligence

As you may already know, the amount of data that we create, and store, as human beings has been growing immensely in the last few years. We start having more and more devices that can create, send, store and save data – we can just look at our mobile phones, and how...
Using Machine Learning in Service Level Agreements

Using Machine Learning in Service Level Agreements

One of the key-metrics in every business that defines success is SLA, or – Service Level Agreements. Metrics, or values that SLA defines are based off of the business it supports, and it may be anything that is needed: sales volume, number of calls, chats, number of...
Data and SLA Forecasting – Implementation and Usage

Data and SLA Forecasting – Implementation and Usage

Although the key to every success in business is in people, we can’t forget the data aspect of it, business models driving it, and forecasting. Forecasting, in business, is usually related to the certain volume of: sales, influx of calls, or anything that your company...
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