Using Machine Learning in Service Level Agreements

Using Machine Learning in Service Level Agreements

One of the key-metrics in every business that defines success is SLA, or – Service Level Agreements. Metrics, or values that SLA defines are based off of the business it supports, and it may be anything that is needed: sales volume, number of calls, chats, number of...
Data and SLA Forecasting – Implementation and Usage

Data and SLA Forecasting – Implementation and Usage

Although the key to every success in business is in people, we can’t forget the data aspect of it, business models driving it, and forecasting. Forecasting, in business, is usually related to the certain volume of: sales, influx of calls, or anything that your company...